We want you to love your fidget—seriously. But if something’s off, here’s how we make it right.
💸 Refunds
If your item shows up damaged or defective, we’ve got you. Just send a photo and your order number to support@flxfam.com within 30 days of delivery, and we’ll replace it or issue a refund—easy as that.
🔄 Returns
Every FLX FAM word is custom 3D-printed just for you, so we don’t accept general returns. But if we made a mistake, we’ll make it right—no stress. Return shipping is on you unless the item was defective or incorrect. Refunds are issued back to your original payment method once we receive the return.
🚚 Lost Packages
If your order goes MIA, let us know. We’ll help track it down or send you a replacement if it’s officially lost.
TL;DR:
Always email us first: support@flxfam.com
Damaged or broken? We got you.
Just changed your mind? We don’t do returns unless it’s our bad.